We pride ourselves in having what we believe to be the best return policy in the business.
Within 14 days of receipt of your merchandise, you may return your merchandise for a full and complete refund of all monies paid. No restocking fees. No service charges. No funny business.
This "Best-in-the-Business" return policy applies to nearly everything we sell, including most custom-made and special-order items.
(The only exceptions to this are over-sized lighting fixtures, breakfronts, dining room tables, and custom beds; these items are not returnable.)Who pays for return shipping?
For our rugs only, whether in stock or custom ordered, we will pay for the return shipping costs via a prepaid UPS return label sent via email. The customer is responsible for packaging the rug, properly affixing the label, and delivering the packaged and labeled rug to a UPS Store, UPS Service Center, or any UPS driver.
For all other items, the customer is responsible for the cost of shipping, packaging, tracking, and insurance of the merchandise being returned, and the merchandise must be returned to our Mt. Laurel, New Jersey showroom in new, unused condition within 30 days of receipt.How do I make a return?
To initiate a return, please contact us within 14 days of receipt of your merchandise. No returns can be accepted without contacting us first.
After 14 days all purchases will be deemed final sale and cannot be returned or refunded.
This return policy applies only to the sale of merchandise delivered within the contiguous United States. For our return policy to other destinations, please contact us; returns are dependent on the item being ordered and the ship-to location.